Our goal is your absolute satisfaction. If for any reason you are not satisfied with your order, you can exercise your right to return the products you have purchased within 14 (fourteen) days since the date you received them from Rhodesign.gr. Products to be returned must be shipped to the company within 14 (14) days of the date you delivered the package. Products can be returned by shipping the package only through the shipping company designated by Rhodesign.gr. If you use a different carrier than that proposed by Rhodesign.gr, the latter will not be responsible for any loss or destruction of the products to be returned. You can not return a product in order to exchange it with another.
Return Terms & Conditions
The right to a refund of products is considered to have been properly exercised provided that the following conditions are fully met:
- Have been returned to the company within 14 (14) days since the delivery of the product (intact with their packaging)
- The products have not been used, modified or destroyed
- The product identification label remains affixed to the products together with the “marker mark”.
If you have met all of the above conditions, the company will refund the price of the purchased products. You will only be charged for the shipping costs for their return. You will be notified if the returned products can not be accepted. In this case, you can choose to deliver the products free of charge. If you deny the above-mentioned delivery, the company reserves the right to keep the products and the amount you paid for their purchase.
Return of defective products
If you receive items that are defective or different from those you ordered, you can return them with the same shipping service, without any extra charge.
Time period and Procedures for Returns
Once the company has received the returned products and checked if they meet all the conditions mentioned above, you will receive an e-mail that the returned products were accepted. Irrespective of the form of payment you used (Credit or Debit Card, PayPal), the process for a refund will begin within 30 days of the company being informed of your decision to exercise the right to return the purchased Products and after the company has checked that their return was in accordance with the above conditions. The time period for refunding the amount you paid for the purchase of the returned products depends on the method of payment you used:
– Credit/debit card purchase: the refund time will depend on the policy of the card issuer.
– Payment via PayPal: refunds will be credited to your PayPal account and will be instantly displayed. The actual return of the money Amount on the credit card associated with your PayPal account depends on the card issuing company
– Repayment Payment: The amount you paid for the returned products will be credited to the bank account you provided. Usually refund is made within one month. We remind you that it is necessary to have a bank account in order to collect the refund for orders with cash on delivery. In case of gifts, repayment of the amounts paid for purchases will be made to the person who made the payment.
All products sold by Rhodesign.gr include a product identification tag attached to a marker. Please do not remove the label and marker. Products returned without the label will not be accepted.